Here are some of the questions that are most frequently asked. If you are not able to find the answers to your questions below, feel free to contact us.

1. Do you have a retail shop in Singapore?
No, everything is based online.

1. Is it safe to enter my personal information on your website?
We keep all our customers' personal information strictly confidential, and only use these information in accordance to our privacy policy.

2. How can you assure me that my order will be delivered after I make payment?
We are a legitimate, registered business in Singapore in operation since June 2007. We have valid contact information. And we are not keen on getting ourselves into trouble by running away with small amounts of money and not delivering goods.

3. Can I place my order over the phone/email? Why should I sign up as a member?
Of course, you can place your order over the phone or email if you are not comfortable about entering personal details online. However, we would encourage you to sign up as you can track your orders online and also earn reward points for your purchases!

4. What payment methods do you accept?
We accept payment by Internet Banking/ATM Funds Transfer from DBS/POSB/UOB/OCBC bank accounts. Click here for payment instructions. We also accept Credit Card payments via our secure payment server. Your card statement will not show Cuddles.com.sg - It will show KTO Trading. This is to ensure that your privacy is protected and nobody in your household would know.

5. Why do I keep getting an error 'Session Expired' when trying to pay by Credit Card?
Cookies has been disabled on your browser. Click here for more information on how to enable cookies in Internet Explorer.

6. Do you ship outside Singapore?
Yes we do ship to most Asian and Asia Pacific countries. Please see our shipping page for more information.

7. How much do you charge for delivery in Singapore?
Charges is at a flat rate of $10.

8. How long does it take to process/deliver my order?
We will only process and deliver an order after payment is received. Our service is lightning fast! Orders are typically dispatched latest by the next working day (often even on the same day)!